‘Missed Call’ SMS Messages

We are aware of a recent increase of SMS messages which appear to contain a link to a new voicemail, but in fact are spreading a computer virus to mobile phones.

If you have received one of these messages but have not clicked the link then you have no need to be concerned, you are safe.

If, however, you have clicked the link and installed the app, it is highly likely you are infected with a virus called Flubot.

How can I tell if I’m ‘infected’?

• You may have received a SMS message from an unknown number advising you that you have a missed call or voice message, with a link to access it.

• You may have a new app called “Voicemail”

• You may receive phone calls or SMS messages from other people advising that you have sent them messages that you are not aware of

• Your mobile phone provider may alert you that you are sending large volumes of SMS messages, or that your device may have been infected by malware

• At present, we are only aware of Android devices being susceptible to this virus, however, this may change to include iPhones in the future

What can I do if I am ‘infected’?

• First, talk to your financial institution. The makers of this virus have already used the information they gained to steal money from several Australian bank accounts. Make your financial institution aware you have been infected, they should guide you through the relevant processes to protect the accounts they have in your name.

• Remove the virus - Many popular anti-virus products for Android will remove this virus, alternatively a factory reset can be used to remove the virus.

• However, when restoring your phone be careful, as the virus will be saved in the backups as well. If a backup is needed use one from before you received the first SMS message.

• Next, consider other information the virus may have gotten access to. Once infected, the virus will have likely gained access to all your files, notes, messages, saved passwords, email history and all other data stored on your phone.

• Consider the implications of each, and any passwords that might now need to be changed. Your email account password is a very important one, as your email can usually be used to change most other passwords

• If in doubt, consult a professional to help you with the process.